What you are ordering
You are ordering the towing or transport of a vehicle from a pick-up point to a drop-off point. The contract is with us; the job is physically performed by a vetted partner we select by distance, equipment and availability. We remain responsible for delivery of the service.
Price and payment
You see and confirm the price before we set off. We take no deposit. Payment happens at the drop-off point, either in cash to the driver or online by card through a link or QR code the driver shows you. The confirmed price does not change; extras apply only to work requested on site (for example waiting beyond the free allowance, or a recovery that was not part of the brief), and always after the driver has told you first.
The vehicle is handed over only once the price has been paid. If payment does not go through, the vehicle stays on the tow truck and our dispatch team takes over.
Cancelling an order
You can cancel free of charge until the driver departs. After departure we charge a cancellation fee, and after arrival a wasted call-out fee — both are listed in the price list. If the vehicle is not there, or cannot be reached for a reason you did not disclose, the wasted call-out fee applies.
Vehicle condition and liability
The driver photographs the vehicle before loading and after unloading. The photographs are stored with the order and sent on request. Report any damage as soon as possible, at the latest within seven days of unloading. We are not liable for items left in the vehicle, nor for damage caused by inaccurate or incomplete vehicle information that led us to send unsuitable equipment.
Complaints and disputes
Complaints are resolved within 30 days. If you are a consumer and are not satisfied with the outcome, you may turn to the Czech Trade Inspection Authority as the out-of-court consumer dispute resolution body.